Privacy policy

Privacy Policy – Elevated

At Elevated, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with Elevated, we may collect the following information:

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment details (processed securely via third-party payment gateways)

b. Order & Transaction Information

  • Products purchased
  • Order history
  • Payment method (Prepaid or Cash on Delivery)
  • Return, exchange, or refund details

c. Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and interactions on the website

2. How Elevated Uses Your Information

Elevated uses your information to:

  • Process and fulfill orders
  • Confirm orders, especially Cash on Delivery (COD) orders
  • Communicate order updates via email, SMS, calls, or WhatsApp
  • Provide customer support and resolve issues
  • Improve website performance and user experience
  • Prevent fraud, fake orders, and misuse of services
  • Send promotional communication (only if you opt in)

3. Sharing of Information

Elevated does not sell, rent, or trade your personal information.

Your data may be shared only with trusted third parties such as:

  • Payment gateway providers
  • Shipping and logistics partners
  • Shopify and associated service providers
  • Communication platforms (email, SMS, and WhatsApp)

All third-party partners are required to maintain the confidentiality and security of your information.

4. Cash on Delivery (COD) & Communication Consent

By placing a Cash on Delivery (COD) order with Elevated:

  • You consent to being contacted via call and/or WhatsApp for mandatory order confirmation
  • Unconfirmed COD orders may be automatically cancelled
  • Your contact details will be used strictly for order-related communication and support

5. Cookies & Tracking Technologies

Elevated uses cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website traffic and usage patterns
  • Improve website performance and user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

Elevated implements reasonable security measures to protect your personal information, including:

  • Secure servers
  • Encrypted payment processing
  • Limited internal access to customer data

While we take strong precautions, no method of online transmission is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

Elevated retains personal information only for as long as necessary to:

  • Fulfill orders and services
  • Comply with legal and regulatory requirements
  • Resolve disputes
  • Enforce our policies

8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Opt out of promotional communication

To exercise these rights, please contact us at:

support@elevatedstore.in

9. Third-Party Links

Elevated’s website may contain links to third-party websites. Elevated is not responsible for the privacy practices or content of these external websites.

10. Changes to This Privacy Policy

Elevated reserves the right to update this Privacy Policy at any time.

Any changes will apply to information collected after the updated policy is published on the website.

11. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

Elevated
📧 support@elevatedstore.in