Shipping policy

Shipping Policy – ELEVATED

At ELEVATED (a brand of M/S LAMBA AND SON), we aim to deliver your menswear quickly, safely, and transparently. Please review our shipping policy below to understand how and when your order will be delivered.

1. Shipping Coverage

  • Currently, ELEVATED ships across all serviceable pin codes in India.

  • International shipping is not currently available unless explicitly stated for specific collections.

2. Order Processing & Dispatch

  • Processing Time: All orders are processed and dispatched within 24–48 working hours after order confirmation.

  • Business Hours: Orders placed on weekends or public holidays will be processed on the following working day.

3. Shipping Charges (India)

  • Standard Shipping: A flat shipping charge of ₹49 applies to all orders below ₹999.

  • Free Shipping: We offer free standard shipping on all prepaid orders of ₹999 and above.

  • Cash on Delivery (COD) Surcharge: All COD orders carry an additional service charge of ₹49.

  • COD availability is subject to courier serviceability in your specific pin code.

4. Mandatory COD Confirmation

  • To prevent fraudulent orders and ensure successful delivery, order confirmation via call and/or WhatsApp is mandatory for all Cash on Delivery orders.

  • Our team will attempt to contact you within 24 hours of your order placement.

  • Note: Unconfirmed COD orders will be automatically cancelled without prior notice. Repeated refusal of COD orders may result in the COD option being disabled for your future purchases.

5. Delivery Timelines

  • Estimated Delivery: Most orders reach our customers within 3–7 business days after dispatch, depending on the delivery location.

  • Delivery timelines are estimates provided by our courier partners and may vary due to weather conditions, public holidays, or unforeseen logistical delays beyond our control.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS and/or Email.

  • Customers are advised to monitor their shipment status for real-time updates on delivery attempts.

7. Address Accuracy & Re-shipping

  • Customers are responsible for providing an accurate and complete shipping address, including the correct pin code and a reachable contact number.

  • ELEVATED is not liable for delays or non-delivery caused by incorrect address details.

  • In case of failed delivery attempts due to customer unavailability or incorrect information, re-shipping charges may apply to send the package again.

8. Policy Modifications

  • ELEVATED reserves the right to update shipping charges, timelines, or partner carriers at any time without prior notice.

  • Any changes will apply to orders placed after the updated policy is published on our website.

9. Contact & Legal Information

ELEVATED is a registered brand operated by M/S LAMBA AND SON.

  • Registered Office: T/F, A-1/195-D, Near A-1 Gurudwara, Paschim Vihar, New Delhi - 110063

  • GSTIN: 07AALFL0638E1ZG

  • Customer Support Email: support@elevatedstore.in

  • WhatsApp Support: +91-9355330004