Shipping policy
Shipping Policy – ELEVATED
At ELEVATED (a brand of M/S LAMBA AND SON), we aim to deliver your menswear quickly, safely, and transparently. Please review our shipping policy below to understand how and when your order will be delivered.
1. Shipping Coverage
- Currently, ELEVATED ships across all serviceable pin codes in India.
- International shipping is not currently available unless explicitly stated for specific collections.
- Serviceability is determined by our courier partners and is subject to change without notice.
2. Order Processing & Dispatch
- Processing Time: All orders are processed and dispatched within 24–48 working hours after order confirmation.
- Business Hours: Orders placed on weekends or public holidays will be processed on the following working day.
- Dispatch timelines may be extended during sale periods, promotional events, or periods of unusually high order volume, without prior notice.
3. Shipping Charges (India)
- Standard Shipping: A flat shipping charge of ₹51 applies to all orders below ₹999.
- Free Shipping: We offer free standard shipping on all prepaid orders of ₹999 and above.
- Cash on Delivery (COD) Surcharge: All COD orders carry an additional service charge of ₹51.
- COD availability is subject to courier serviceability in your specific pin code.
- Shipping charges, once paid, are non-refundable under any circumstances, including order cancellation, return, or refusal at the time of delivery.
4. Mandatory COD Confirmation
- To prevent fraudulent orders and ensure successful delivery, order confirmation via call and/or WhatsApp is mandatory for all Cash on Delivery orders.
- Our team will attempt to contact you within 24 hours of your order placement.
- Unconfirmed COD orders will be automatically cancelled without prior notice.
- Repeated refusal of COD orders, failed deliveries, or non-responsiveness to confirmation attempts may result in the COD option being permanently disabled for your account/future purchases, at ELEVATED's sole discretion.
5. Delivery Timelines
- Estimated Delivery: Most orders reach our customers within 3–7 business days after dispatch, depending on the delivery location.
- Delivery timelines are estimates provided by our courier partners and are not guaranteed. ELEVATED is not liable for any delay caused by weather conditions, public holidays, strikes, natural disasters, regional disruptions, or any other cause beyond our reasonable control.
- Delayed delivery alone is not grounds for order cancellation, refund, or compensation once the order has been dispatched, provided the shipment is in transit and being actively delivered by the courier partner.
6. Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS and/or Email.
- Customers are solely responsible for monitoring their shipment status and being reasonably available to receive delivery.
7. Delivery Attempts & Address Accuracy
- Customers are responsible for providing an accurate and complete shipping address, including the correct pin code, landmark, and a reachable contact number at the time of order placement.
- ELEVATED is not liable for delays, misdelivery, or non-delivery caused by incorrect, incomplete, or outdated address details provided by the customer.
- Address changes requested after an order has been dispatched cannot be guaranteed and are subject to courier partner policy. ELEVATED bears no responsibility if such a change cannot be accommodated.
- Our courier partners will make up to 2–3 delivery attempts, as per their standard process. If delivery cannot be completed due to customer unavailability, refusal, an unreachable contact number, or an incorrect address, the shipment will be returned to origin (RTO).
- In case of RTO due to any of the above reasons, the order will be treated as a customer-caused failed delivery. Original shipping charges, COD service charges, and applicable RTO/re-shipping charges are non-refundable and non-waivable.
- Should the customer wish to have the order reshipped after an RTO, fresh shipping charges will apply and must be paid in advance before the order is dispatched again.
8. Shipment Marked "Delivered"
- Once a shipment status is updated to "Delivered" by our courier partner, this is treated as conclusive proof that ELEVATED has fulfilled its obligation to deliver the order to the address and recipient provided at checkout.
- Any dispute regarding non-receipt of a shipment marked "Delivered" is governed by Section 7 (Non-Delivery Claims) of our Return & Refund Policy, including the 48-hour reporting window from the delivery timestamp.
- ELEVATED is not responsible for loss, theft, or non-receipt of a package after it has been marked "Delivered" by the courier partner.
9. Order Tracking Disputes
- In the event of a discrepancy between a customer's claim and the courier partner's tracking data, GPS records, delivery photo, or proof of delivery (POD), the courier partner's records will be treated as final and binding for the purposes of resolving the dispute.
10. Policy Modifications
- ELEVATED reserves the right to update shipping charges, timelines, delivery attempt policies, or partner carriers at any time without prior notice.
- Any changes will apply to orders placed after the updated policy is published on our website.
11. Contact & Legal Information
ELEVATED is a registered brand operated by M/S LAMBA AND SON.
- Registered Office: T/F, A-1/195-D, Near A-1 Gurudwara, Paschim Vihar, New Delhi - 110063
- GSTIN: 07AALFL0638E1ZG
- Customer Support Email: support@elevatedstore.in
- WhatsApp Support: +91-9355330004