Refund policy
Return & Refund Policy – ELEVATED
At ELEVATED, we aim to provide high-quality menswear and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our policy below.
1. Return & Exchange Window
Returns or exchanges are accepted within 7 days of delivery.
Requests raised after 7 days of delivery will not be accepted.
Exchanges or replacements are typically delivered within 7–15 working days once the request is approved and processed.
2. Eligibility Criteria
To be eligible for a return or exchange, items must meet the following conditions:
- Items must be unused, unworn, unwashed, and in their original condition.
- All original tags must be intact and attached to the garment.
- The product must be returned in its original packaging.
- All returns are subject to a quality inspection by our team before a refund or exchange is approved.
ELEVATED reserves the right to reject any return or exchange request if the product fails the quality inspection.
3. How to Initiate a Request
To start a return or exchange, contact us within 7 days of delivery through:
Email: support@elevatedstore.in
Details Required:
- Order Number
- Reason for return or exchange
- UNBOXING VIDEOS MUST BE RECORDED & PROVIDED BY THE CUSTOMER.
Requests submitted without sufficient information may experience delays in processing.
4. Return Shipping, Reverse Pickup & Processing Fees
A flat return shipping and processing fee of ₹89 applies to all approved returns and exchanges.
For eligible requests, a reverse pickup may be arranged through our logistics partners, subject to service availability in your area.
Reverse pickups and return transit timelines may vary depending on location, courier availability, weather conditions, operational constraints, and delays caused by third-party logistics providers.
ELEVATED is not responsible for delays caused by courier or logistics companies during the reverse pickup or return transit process. Customers are requested to allow reasonable time for the returned product to reach our facility before requesting refund updates.
Once the returned product is received at our facility, the customer will be notified. The product will then undergo a quality inspection before any refund, replacement, or exchange is processed.
5. Refunds
Refunds are initiated only after the returned product has been received at our facility and successfully passed our quality inspection.
Prepaid Orders
- A flat return shipping and processing fee of ₹89 will be deducted from the refundable amount.
- The remaining amount will be refunded to the original payment method used during checkout.
- Refunds are typically processed within 5–7 working days after successful quality inspection.
Cash on Delivery (COD) Orders
- Refunds for COD orders are issued only after the returned product has been received, inspected, and approved.
- The applicable return shipping and processing fee of ₹99 will be deducted from the refundable amount.
- The remaining refund amount will be issued via Bank Transfer or Store Credit only.
- Refunds are typically processed within 5–7 working days after successful quality inspection.
Original shipping charges, COD service fees, payment gateway charges, and any additional handling charges are non-refundable.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery.
Mandatory Opening Video
To be eligible for a replacement or refund, you must provide an unedited unboxing video showing the sealed outer package being opened for the first time and clearly highlighting the issue.
Claims submitted without a valid opening video may be rejected. This requirement helps protect both customers and ELEVATED from fraudulent claims.
7. Non-Delivery Claims (Shipment Marked as "Delivered")
Where our logistics partner's tracking system marks a shipment as "Delivered," this constitutes proof that ELEVATED has successfully fulfilled and dispatched the order to the address and recipient provided at checkout.
- Any claim of non-receipt on an order marked "Delivered" must be raised in writing to support@elevatedstore.in within 48 hours of the delivery timestamp shown on the courier's tracking record. Claims raised after this window will not be entertained.
- Upon request, ELEVATED will share the courier's Proof of Delivery (POD) — including delivery timestamp, location data, and recipient details where available — with the customer.
- Once a shipment is marked "Delivered" by the courier partner, it is deemed out of ELEVATED's custody and control. ELEVATED is not liable for loss, theft, or non-receipt at the delivery address after this point.
- ELEVATED is under no obligation to issue a refund, replacement, or reshipment based solely on a customer's claim of non-receipt where courier records confirm successful delivery. Customers disputing a valid POD are advised to raise the matter directly with the courier partner and/or file a formal complaint (e.g., police complaint) as applicable.
- ELEVATED reserves the right, at its sole discretion, to investigate such claims with the courier partner before making any decision. Any such investigation is a courtesy and does not constitute an admission of liability.
8. Cash on Delivery (COD) Policy
All COD orders require confirmation via Call or WhatsApp before dispatch.
Unconfirmed orders may be automatically cancelled after 24 hours.
Orders marked "Delivered" by the courier partner are considered successfully completed and paid for. Disputes regarding non-receipt on such orders will be handled per Section 7 above and are not grounds for a chargeback, refund demand, or non-payment claim.
ELEVATED reserves the right to disable the COD payment option for customers with a history of repeated order refusals, failed deliveries, or suspicious ordering behaviour.
9. Non-Returnable Items
Returns or exchanges will not be accepted for:
- Items showing signs of wear, washing, usage, damage, or alteration after delivery.
- Products missing original tags, labels, or packaging.
- Products returned in a condition different from how they were delivered.
- Items purchased during designated Final Sale, Clearance Sale, or Non-Returnable promotional events unless received damaged or incorrect.
10. Customer Support
Support Email: support@elevatedstore.in
Support Hours:
Monday – Friday
11:30 AM – 4:00 PM IST
Emails, WhatsApp messages, and calls received outside business hours will be attended to on the next working day.
Response times may be longer during weekends, public holidays, sale periods, or periods of unusually high enquiry volume.
11. Legal Identity
ELEVATED is a registered brand of M/S LAMBA AND SON.
Registered Address:
T/F, A-1/195-D,
Near A-1 Gurudwara,
Paschim Vihar,
New Delhi – 110063
GSTIN:
07AALFL0638E1ZG
By placing an order on elevatedstore.in, you acknowledge and agree to the terms of this Return & Refund Policy.